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Terms & Conditions

TERMS & CONDITIONS | ACCEPTANCE OF TERMS & CONDITIONS FOR USERS

TERMS & CONDITIONS

PAYMENT OPTIONS

 

1. Offline Payment (Post Pay)

User can book any service on www.onairtrip.com without any online payment or credit/debit card details by selecting online options on checkout, "seller will send payment instructions" or "manual payment" or "pay in person". Any of this option makes booking confirmation without any payment details.

Offline payment means need to pay at Tbilisi International Airport to the company representative or at our Tbilisi Office. Travel services starting from other than Tbilisi City needs to pay online before arrival for airport transfer services or before travel service start for other services. 

2. Online Card Payments 

 

Visa, Master and American Express Card payments are processed through an online payment gateway system and PayPal. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. 

 

In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of the transaction.

 

Onairtrip.com, as SSL Certified Site, You can book your product using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit card at the website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that Onairtrip.com offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.

 

If the payment on the credit card is declined for some reason, alternate payment instructions must be received by Onairtrip.com 72 hours prior to the time of departure; else, the order is liable to be cancelled.

 

Onairtrip.com charges a service fee on all domestic airline bookings. In case of cancellation of booking, this fee is non-refundable.

 

  

 

TRANSACTION CONFIRMATION

 

You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our call centre or email us at contact@onairtrip.com

DELIVERY OF PRODUCTS/SERVICES

 

 

What is a travel voucher?

Travel Voucher (tour program or travel service document) you will get after we received an online booking (with online payment or without payment). Travel voucher will be sent on your email after making all necessary confirmation at our end. One email you will get immediately as booking made online about we received your booking request. Travel Voucher carries all the information about the service confirmed with us.

How will I get my travel voucher details?

 

 

Your travel voucher details will be sent to the email address provided by you at the time of booking. If you do not receive your e-ticket within 8 hours of making your booking with Onairtrip.com, please call our Customer Care or send us an email at contact@onairtrip.com

If the booking is made without payment then need to confirm travel service booking request by sending us a message on our Facebook page or WhatsApp number, social media is required as in case of cancellation it can be processed easily for internal management of the company.

Onairtrip.com shall not be liable if customers do not comply with this requirement.

Is it necessary to carry my travel voucher with me?

 

 

Yes, it is better for you to carry a copy of your travel voucher as sent by Onairtrip.com as it may need to present at Tbilisi Airport Immigration.

 

 

AMENDMENT AND CANCELLATION POLICY

 

You can cancel the travel services booked online. Any travel service (without hotel) can be cancelled anytime without cancellation charges, just send us a cancellation message on our Facebook page or WhatsApp number or email us at contact@onairtrip.com before service start. Once service is started then cancellation of service will be charged 100% of the service selling price on our website.

 

For rescheduling of any booking can be done by sending us an email at contact@onairtrip.com or message us at our Facebook page.

 

 

 

HOW DO I GET A REFUND AFTER CANCELLING TRAVEL SERVICE OR RESERVATION?

 

The refund shall be processed the same day or within 3 working days from the date of the cancellation request. If we have received the payment through a valid credit card or PayPal, then the same will be refunded to your credit card or PayPal account.

 

Please note convenience fee or transaction charges (if any) at the time of booking will not be refundable.

 

 

PROMOTION CODES

 

Onairtrip.com generates promotion codes from time to time which may be availed on the site as a discount coupon.

 

Onairtrip.com reserves the right to add, alter, modify, withdraw all or any of the Terms and Conditions or replace, wholly or in part, the program by any other program, whether similar to this program or not or withdraw it altogether without any prior notice.

 

In case of dispute with any party, Onairtrip.com’s decision will be binding and final.

 

When you register with Onairtrip.com, we or any of our partners/affiliate/group companies may contact you from time to time to provide the offers/information of such products/services that we believe may benefit you.

APPLICABLE TO ALL BOOKINGS

 

1. Booking

When you make a booking, you confirm that you have the authority to accept and do accept these conditions on your behalf and on behalf of all members of your party and further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every member of your party. It is your responsibility to ensure that any information which you give us is accurate and that information which is given to you by us or any of our suppliers is passed on to all members of your party.

When you make your booking you must pay the relevant deposit as specified at the time of booking (if any). No contract will come into existence until we accept your booking and issue you with a confirmation travel voucher, invoice for bookings paid online.

Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately, as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document immediately. Please ensure that the names given are the same as in the relevant passport.

 

The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may, therefore, be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies.

2. Special Requests

 

If you have any special requests please let us know at the time of booking. We will pass on all such requests to the supplier/representatives but we do not guarantee that they will be met and we will have no liability to you if they are not.

3. Insurance

Adequate travel insurance is a condition of booking with us. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. Failure to disclose relevant information will affect your insurance. You agree to provide us with a copy of your insurance policy on request.

Please note we do not check insurance policies. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

4. Guaranteed Departures

All tours operated by us becomes guaranteed when a minimum number of guests (2 persons) is met and will operate unless force-major circumstances or other unforeseen circumstances arise. Due to the traveller numbers on a specific tour, we reserve the absolute right to change the type or style of transportation or other elements, to enable the tour to operate.

For tours not operated by us, where we sell as Agent, at the time of printing all tours are guaranteed to operate but please note that the Principal operators in Azerbaijan and Armenia reserve the right to change this without prior notification. Under these circumstances, an alternative tour of comparable standard or a full refund will be offered of the paid amount (if any payment made online).

5. Accommodation Ratings and Standards

On any of our tours where we are offering hotel accommodation, accommodation is provided in twin accommodation, which may be two single beds or a double bed and a bunk bed.

Two travellers booking together will be accommodated in a twin room. Three travellers booking together will be accommodated as follows: two travellers will be roomed in one twin room, the third person will be accommodated in a same-gender twin share room. We will use our discretion in allocating the third person to a room share; unless we are otherwise advised in writing as to who will be sharing with whom.

 

Triple rooms can be requested, in writing, but cannot be guaranteed in every location in which event the above situation applies. Most hotels have rooms that will take an extra bed if required. These extra beds may be bunk beds, fold-away beds or sofa beds. Where an extra bed is added this may limit the space available.

 

Single travellers will be accommodated in same-gender twin rooms paired with another single traveller unless they pay a single room supplement at an additional cost. Single rooms do not always match up either in size or facilities to twin-bedded rooms.

Please note that in some properties, lifts may not directly service all floors and access to and from these floors may be by stairway only.

Please note that porter services are not standard and not available at many hotels.

Accommodation ratings are displayed as provided by the hotels. These are intended to give a guide to the services and facilities you should expect from your accommodation. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied.

Safety standards are not the same in some countries. We strongly advise that all customers seek to minimize their exposure to injury by familiarizing themselves with relevant safety information that may be posted around the hotel or anywhere else.

6. Food

Meals are included as stipulated in the tour itinerary, check your specific tour itinerary on our website for details of which meals are included. Vegetarians can be catered for, so please inform us at the time of booking, as well as your tour leader at the start of the tour. Please be aware that in many parts of the world vegetarian meals are classified as meals without meat or fish, and may not be what you are used to. Specific religious dietary requirements can be catered for by providing the vegetarian option. Non-included meals are at your own expense. This allows you the opportunity to try the local cuisine.

 

There is always an excellent range of restaurants to choose from in each destination.

7. Fitness to Travel, Age and Medical Conditions

If you have any medical condition, disability or special requirements, which may affect your holiday, please, tell us before you confirm your booking, as we are able to make enquiries of the supplier about the suitability of arrangements for you and provide replies prior to booking.

 

Clients are also expected to accept that the components described constitute “Adventure Travel” and that travel to and facilities in other countries will not be too similar standards which they may be accustomed to at home.

Persons over 65 years of age may be asked to provide medical evidence of fitness to travel on certain itineraries. Minors (those under 18 years of age) are accepted on some group tours operated by us at our discretion provided they are accompanied by a parent or guardian who accepts full responsibility for them. Unaccompanied minors will not be accepted. We have recommended ages for participation in group tours which act as a guide only. Please note that no persons under 12 will be accepted on our tours unless this is formally requested in writing. Onairtrip.com reserves the right to allow or deny younger travellers onto our tours at our discretion.

 

Clients agree to accept the authority and decision of our employees, tour leaders, and agents whilst on tour with us or, where we act as agent, the authority of the employees, tour leaders, and agents of the supplier. If in the opinion of such a person, the health or conduct of a client before or after departure appears likely to endanger the safety, comfort or enjoyment of a tour, the client may be excluded from all or part of the tour, without any refunds. In the case of ill health, we may make such arrangements as it sees fit and recovers the costs from the client.

 

If a client is excluded from the tour as above or chooses to leave the tour of their own free will or leaves the tour due to ill health or any other reason there will be no refund of the tour price, extra services, surcharges, local payments/funds or any local surcharges. All services forming part of the whole package booked will be forfeited though may be recovered through travel insurance in some circumstances.

8. Behaviour

Please be aware that your holiday arrangements can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Suppliers will also often require you to pay for any damage you cause to the accommodation or services in the resort. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the supplier or any third party as a result of your conduct.

All participants in tours operated by us are expected to obey the laws and regulations of the countries visited and any failure to do so may relieve us of any obligation that they may otherwise have under these booking conditions.

9. Passports, Visas and Health

We can provide general information about the passport and visa requirements for your trip, but this is for guidance only and it remains your responsibility to check the requirements before you travel. Your specific passport and visa requirements, and other immigration requirements, are your responsibility and you should confirm these with the relevant Embassies and/or Consulates prior to travel. Neither we nor the supplier accepts any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements and normal cancellation fees will apply (if any)

 

10. Final Travel Arrangements

 

Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the relevant departure point.

 

To fully prepare yourself for your tour Onairtrip.com strongly recommends you read the pre-tour recommendations that are available on the website and check all necessary information in person.

11. Check-in & Check-out

 

Generally, hotel rooms will be available for check-in between 12.00 noon and 15.00 with check out between 10.00 and 12.00 noon. Please note that our itineraries often require that we deviate from these times in order to stay on schedule.

 

12. Complaints

 

Where you have booked a package holiday with us or a single-element booking where we are acting as principal, please inform your Tour Leader about any queries or concerns immediately or contact us via the contact numbers listed on our website or send us an email at contact@onairtrip.com. If your complaint is not resolved locally, please follow this up within 14 days of your return home by writing to us giving your booking reference and all other relevant information.

 

It is strongly recommended that you communicate any complaint to the supplier of the services in question without delay whilst on tour. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on tour and this may affect your rights under this contract.

 

Where we are acting as an agent, the contract for your arrangements is between you and the supplier/local operator and any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the representative/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.

 

If you wish to complain when you return home, write to the supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will, of course, assist you with this if you wish – please contact us at contact@onairtrip.com. However, any assistance will be provided as a gesture of goodwill.

 

 

13. Lost property

 

Onairtrip.com and its staff do not accept liability in respect of any loss or damage to articles brought on tour. It is the sole responsibility of all guests to make arrangements for adequate insurance coverage on all valuable items prior to departure. Should any items be left behind at our partner hotels whilst on tour, it is your responsibility to contact the relevant hotel to make arrangements for the items to be returned. Onairtrip.com will assist where possible in the tracking of lost items. Should the item be found it will be posted to you. You agree to pay a handling fee as well as the relevant postage fee. Onairtrip.com accepts no liability for helping with your lost property, nor do we take responsibility for any loss or damage to your luggage while on our vehicles or public transport.

14. Financial Protection

In relation to package holidays sold by us, the Package Travel (etc.) Regulations require us to provide security for the amount that you paid (if any) and for repatriation in the event of our insolvency.

Where we are acting as an agent, your protection is provided by our supplier.

15. Force Majeure

 

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier of the service in question could not, even with all due care, foresee or avoid. These events can include but are not limited to war, the threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and all similar events outside our control or the control of the supplier concerned.

 

 

16. Law and Jurisdiction

 

These terms and conditions are governed by Georgian law and any dispute arising between the parties is subject to the exclusive jurisdiction of the court of Georgia.

 

If any exclusion(s) or limitation(s) contained in these Conditions is found, in whole or part, to be unlawful, void or for any other reason unenforceable for any purpose(s), that exclusion(s) or limitation(s) or the part(s) in question shall be deemed severable and omitted from these Conditions for that purpose / those purposes. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these Conditions.

17. Conditions of Suppliers

 

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

 

 

18. Data Protection and Privacy Policy

 

Please read our Privacy Policy.

 

B)  HOLIDAY PACKAGE BOOKINGS

This part only applies to Holiday Packages booked with us as Organiser. Please read this section in conjunction with part A of these Booking Conditions.

1. Definition of Package

A “Package Holiday” exists if you book a pre-arranged combination of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes: (a) transport; (b) accommodation; (c) guide service; or other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package. Where you have booked a Package Holiday with us, we will accept responsibility for it in accordance with these Booking Conditions as an “Organizer”.

2. Pricing

When you book a Package with us, you must pay either a deposit or the full balance of the total advertised price, if booking within 20 days of departure. Where you pay only a deposit at the time of booking, full payment is due no later than 20 days prior to departure.

We reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays. The price of your confirmed package is subject at all times to changes in transport costs such as fuel, any other cost changes which are part of our contracts with operators and any other transport providers; changes in the currency exchange used to calculate your arrangements and to rates, dues, taxes or fees chargeable for services such as embarkation or disembarkation fees at ports any or all of which may result in a variation of your holiday price.

 

We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges and/or additional services or travel arrangements.

3. Amendment

If you wish to change any part of your Package after our confirmation invoice has been issued, you must inform us in writing as soon as possible at contact@onairtrip.com. This should be done by the first-named (lead passenger) person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all minor changes will be subject to payment of an administration fee of 25 USD per booking per change as well as any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.

Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee will be payable. If you are prevented from travelling it may be possible to transfer your booking to another suitable person provided that written notice is given. An administration fee will be charged, details available upon request.

 

Note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

4. Cancellation 

 

If you or any other member of your party decides to cancel your confirmed Package you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices or by email at contact@onairtrip.com (when you receive an email response confirmation from us). Since we incur costs in cancelling your arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in the table below (the cancellation charge detailed is calculated on the basis of the total cost payable by the person cancelling, excluding insurance premiums and amendment charges which are not refundable in the event of the person to whom they apply cancelling)

 

Period before departure within which notice of Cancellation by you is received and amount of cancellation charge

20 days or more before the booking date – free of charge

7 – 19 days before the booking date – 15% of the holiday package cost

Less than 7 days before the booking date – 25% of the holiday package cost

Please note that certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100 % of that part of the arrangements, in addition to the charge above.

 

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charges from any amount you have already paid to us.

 

 

5. The company make a change or Cancel Holiday Package

It is unlikely that we will have to make any changes to your Package, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date.

 

We also reserve the right in any circumstances to cancel your Package. However, we will not cancel your travel arrangements less than 25 days before the booking date, except for reasons of force majeure or failure by you to pay the Holiday Package cost. Most alterations will be minor and while we will do our best to notify you of any changes as soon as reasonably possible if there is time before your booking date, we will have no other liability to you.

Occasionally we may have to make a major change to Holiday Package. If we have to make a major change or cancel, we will tell you as soon as possible via email and we will offer you the choice of (for major changes):

a. accepting the changed arrangements;

b. having a refund of all amount paid (if any); or

c. accepting an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).

 

You must notify us of your choice within 7 days of our offer in writing. If you fail to do so we will assume that you have chosen to accept the change or alternative booking arrangements.

 

If we make a major change or cancel, less than 20 days before the booking date, we will also pay compensation as detailed below:

 

Period before departure within which notice of Cancellation or major change is notified to you.                 

 

 

6. Delays, Missed Transport Arrangements and other Travel Information

 

If you or any member of your party misses your Coach or other transport arrangements, it is cancelled or you are subject to a delay for any reason on the day of departure, you must contact us and any other transport supplier concerned immediately.

 

Our tours run to a schedule and if you or any member of your party is late during the tour, you may be left behind. If this occurs, please contact your tour leader and they will provide you with assistance to help you travel to the next destination, please note that any costs incurred will be at your own expense. The departure times during the tour are set by the tour leader and driver and will be notified to you at each stop. It is your responsibility to be on time, failure to be on time can cause delays to the tour itinerary.

21. Governing Law
 

This agreement and each term and condition shall be governed by and constructed in accordance with the laws of Georgia without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of Tbilisi, Georgia.

 

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